We hope that you always love your Floss & Mischief goodies, but we understand there are times you may want to return an item for exchange or refund.


Online downloads

If you would like to cancel your pdf pattern order, you must notify us within 30 days of receiving your order to qualify for a refund. All digital products become non-refundable once their download has started.

If you have a query about our online downloads, please ask us before you complete the checkout process.

Not working? If your online download is faulty, please let us know so that we can replace it for you.


Product purchases

If you would like to cancel and return your order, you must notify us within 30 days of receiving your order to qualify for an exchange (excludes lucky dip items) or refund. You then have a further 14 days to actually send the goods back to us.

We only accept returns that are unopened, unused, in their original packaging and in a re-saleable condition, and we do not refund the cost of returning an item unless the item is faulty, not as described or unfit for purpose.

We cannot accept liability for goods that are lost or damaged in transit, so please package all items securely and to withstand delivery, or we might not be able to refund you. We heartily recommend using traceable/registered delivery and keeping the receipt.

We will refund your order within 14 days of receiving qualifying goods back. Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling them more than was necessary. We cannot be responsible for interest charges made by PayPal, your debit or credit card company while waiting for returns to be refunded.


Made to order items

Our made to order items are commissioned especially for you and cannot be resold. Once the contract has been signed and the order placed, any cancellation will incur a 50% cancellation fee. Once made to order items have been completed and despatched, they are non-refundable.


Need more help? Read our terms and conditions or get in touch.


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