Delivery

 

Delivery charges

Pay one flat delivery charge, how ever many items in your baskets! And get free delivery on orders over £40 by using code 40YAY at checkout – high five!

Product Destination Cost (unless specified) Timeframe
PDF patterns UK Free Received immediately by email
European Union (EU) Free On request only, by personal email within 24 hours of payment
Rest of the world Free Received immediately by email
Kits, tools, art UK £3.99 4-5 working days by First Class Royal Mail
Europe (including EU) £5.99 7-10 working days by International Standard (Airmail)
Rest of the world £7.99 7-10 working days by International Standard (Airmail)

Please note that you are liable for any customs taxes, duties or charges incurred. We do not deliver to PO boxes or hotel addresses.

Floss & Mischief cannot be held responsible for non-delivery if the recipient is unavailable at the attempted time of delivery or if the supplied delivery address is incorrect. If the goods are returned to Floss & Mischief due to non-delivery, we reserve the right to make an additional shipping charge should you wish to re-ship the order.

 

Product purchases

Your order will be sent by First Class Royal Mail (or International Standard mail) and will be protected in the post by a rigid cardboard mailer, so that it arrives in perfect condition. It may not always fit through your letterbox however, so please allow extra time to collect it from your local delivery office if needed.

Products may be sent out in multiple parcels and so arrive separately. But don’t worry, you won’t be charged additional delivery costs if that happens.

Should you pay the incorrect shipping cost on your order, we’ll let you know as soon as possible. Once any outstanding balance has been paid your order will be posted to you. Please also note that you are liable for any additional taxes, duties or charges that your customs department chooses to impose.

If for whatever reason a product is unavailable after you’ve completed the checkout process, we will contact you within a reasonable timeframe of you placing your order to offer you an alternative product or a refund.

Need your delivery faster? Contact us to see what can be done.

Trouble? Haven’t received your purchase? Oh dear, please get in touch with us to investigate. If your goods are returned to us for any reason, a re-delivery charge may apply.

 

Online downloads

Our digital patterns are delivered to UK and non-EU buyers by email immediately upon checkout, for you to download within a 30-day cancellation period. Please be aware that our pdf patterns become non-refundable as soon as you start downloading them.

On completing the checkout process, you will receive an email from us with a link to your purchased chart download. Simply click the link to open and save the pdf chart to your computer. You will be able to download the link in the email up to 3 times. Once saved to your computer, you can open and print as many copies of the chart as you wish for your own personal use.

If you live in the EU (except the UK), you won’t be able to buy our PDF patterns for download. Instead, ask us about personally emailing it to you.

You will need Adobe Reader on your computer to open and print our pdf charts. Download Adobe Reader for free here (this link will open in a new window).

Trouble? If you don’t receive an email from us within 48 hours of completing the checkout process, or can’t access the download chart from your email, please contact us.

 

Made to order items

Every commission is different. The delivery cost and lead time of your piece will depend on its size, the number of colours and stitches involved. Start off by going to our made to order corner.

 

Need more help? Read our terms and conditions or speak to us.

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